Refund policy
Return & Refund Policy
Return Window We accept returns within 30 days of delivery. Items must be unused, in their original condition, and in original packaging.
Non-Returnable Items The following items are not eligible for return:
- Items marked as final sale
- Opened personal care or hygiene products
- Items damaged due to misuse or improper handling
How to Initiate a Return To start a return, contact us at [your email] with your order number and reason for return. We'll respond within 2 business days with return instructions. Do not send items back without prior authorization.
Refunds Once your return is received and inspected, we'll notify you of approval or rejection. Approved refunds are processed within 5–7 business days to your original payment method.
Exchanges We only replace items that are defective or damaged on arrival. If you need an exchange, contact us at [your email] with a photo of the damaged item.
Wrong or Missing Items If you received the wrong item or something is missing from your order, contact us within 7 days of delivery and we'll make it right at no cost to you.
Cancellations Orders can be cancelled within 24 hours of placement. After that, the order may already be in fulfillment and cannot be cancelled.